3980534_500.jpg

Managed Services

If rising Information Technology costs are giving you a corporate-sized headache, then Small Business Technologies can ease your pain with customized monthly "Managed Services" packages.

Designed to stabilize your monthly IT costs, improve workplace efficiencies, and provide integrative IT services that will enhance your daily operations and smooth those periodic bumps in your bottom line.

Based on your current IT configuration and infrastructure, SBT will design a monthly package that fits your budget:

  • Upgrade all your hardware and software
  • Build an expandable IT system that supports growth
  • Maintain your network remotely 24/7/365
  • Manage upgrades
  • Integrate communications

In 6 months to one year, your small business infrastructure will be completely up-to-date and poised for growth!

Never worry about your IT budget because we offer a low flat monthly rate that prevents your costs from fluctuating month to month. Skip the inconvenience of having to move out of the way while a technician crawls around underneath your desk. SBT does much of the work remotely, but we have onsite support available as well!

  1. Bronze Package: The ultimate in remote support includes updates and patches
  2. Silver Package: Remote and onsite support including an SBT onsite specialist
  3. Gold Package: Remote and onsite support, including predetermined hardware
  4. Platinum Package: The Gold Package with unlimited hardware and equipment

Services

Bronze

Silver

Gold

Patch Management

- Windows

X

X

X

- Office

X

X

X

- Testing patches before deployment

X

X

X

- Reporting applied patches

X

X

X

Maintenance

 - Defrag

X

X

X

 - Chkdsk

X

X

X

 - Registry

X

X

X

 - Operating System

X

X

X

 - 24/7/365 Network Monitoring

X

X

 X

 - Hardware troubleshooting

 

X

X

 - Parts Replacement

 

 

X

 - Reporting

X

X

X

Software Management   

 - Remote installation

 X 

X

X

 - Remote un-install

X

X

X

 - License verification & compliance

X

X

X

 - Reporting

X

X

X

Security   

 - Anti-virus

X

X

X

 - Spyware

X

X

X

 - Firewall monitoring

X

X

X

 - Firewall management

X

X

X

 - Vulnerability testing

 

X

X

Asset Management   

 - Inventory all computer equipment

 

X

X

 - Network documentation

X (limited)

X

X

 - Analyze need for new equipment

 

X

X

 - Reporting

X

X

X

Service Desk   

 - Client portal

 X 

X

X

 - Response time guarantee

X

X

X

 - Escalation

X

X

X

 - Remote control

X

X

X

 - Dispatch

 

X

X

 - Onsite support

 

X

X

 - Reporting

X

X

X