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It is the number one complaint SBT hears from new customers about why they dropped their former IT service provider: lack of response or delayed response. You will never hear that from an SBT customer!

When your computer goes kablooey or your business network takes a snooze, that doesn't mean you can just go home! You need someone who can help you as quickly as possible and who cares that you are in distress.

One of the reasons Jeff Kimbro started SBT was because of his experiences working with a large enterprise-based IT company who let some clients wait for days while other customers took immediate priority. They were all charged the same, but they weren't treated the same! Jeff wanted to build an IT company whose focus was on small business needs. That required a guaranteed high level of service and immediate customer response, regardless of who you are or how big you are.